UXPin Privacy Policy

Effective Date: April 10, 2024

UXPin Privacy Policy

Here at UXPin we do value your privacy, so we are committed to transparently explain what information we may collect and how we protect your data when you use our Site or when you subscribe to our Service. This document intends to provide you with information on how we treat the personal data we may collect about you and therefore you should read this Privacy Policy in full prior to using the Site and to usage of the Service as the Privacy Policy shall always apply to any of such uses.

You’re just six steps away from getting familiar with this Privacy Policy which covers:

  1. overview of basic data protection principles,
  2. the information we collect,
  3. the ways and purposes we use your data for and grounds for data processing,
  4. situations when the information may be disclosed,
  5. your rights, data security, changes to the policy & other matters,
  6. recourse and arbitration,
  7. cookie policy.


We would like to explain to you the basic Privacy Policy principles as simply as possible and according to binding data protection laws. In our view, to meet the expectations of the Client, all the necessary information shall be presented at the beginning of a policy and in a plain manner. Therefore, prior to any further inquiries, below you will find all the vital information:

Each of the above principles may be further explained below. If you have any questions about this Privacy Policy – please be advised that you can also contact us any time at hello@uxpin.com.

The information we collect

When You use the UXPin Site and Service we may collect various information necessary to provide You the best experience and UXPin app features, such as:

  1. Submitted Information.

    When registering for an account on UXPin, we will collect the following information:(i)  your e-mail address and  (ii)  a unique password. We may also collect information regarding your name and surname or company name, your team size, your role in a team, and telephone number. You submit all the data voluntarily but some of them may be obligatory to use certain functionalities of the Site.

    When paying to use the Site, we may collect further information from you including: evidential numbers (tax identity number, registration number in relevant court, administrative or commercial registers – in case of corporate entities), billing address and credit card information. If you submit payment information, we do not store credit card numbers you may use to make payments on the Site. Payment information is passed on to, and may be stored by, our third-party payment processors (listed here)

    It is your responsibility to give us current, complete, truthful and accurate information, and to keep such information up to date. UXPin will not be responsible for any problems or liability related to inaccurate or incomplete personal information, whether due to your failure to update such personal information or otherwise.

    Nevertheless please note that UXPin does not gather sensitive information (i.e., personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying the sex life of the individual). Please refrain from supplying any of such information to UXPin in any communications.

  2. Automatically Collected Information.

    When you use the Site, we gather certain non-personally identifiable information from you, and this information can be associated with your Site account. This includes, but is not limited to, usage information, such as information on when, how often and for how long you use the Site, records of the way you use the Site as well as server log data such as a computer’s IP address, browser type, device information or the webpage you were visiting before you came to our Site.

    “Cookies” are small text files containing a string of alphanumeric characters that are downloaded by your web browser when you visit a website. The use of cookies is very common. We may use both session cookies and persistent cookies when you access and use the Site. Cookies are used to remember your Site account information and your preferences, to customize the interface of the Site for you and to assist us in measuring and analyzing Site traffic, usage and performance. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed. Please review your browser’s documentation to learn the best way to modify your cookie settings.

    Tracking and Third-Party Cookies.
    Like many websites, the Site does not respond to “do not track” browser headers. But you can take steps to limit tracking by erasing cookies from your computer’s hard drive and by setting your browser to block all cookies or warn you before a cookie is stored.

For more information about cookies – please see our Cookie Policy below.

The ways and purposes we use your data for and grounds for data processing

  1. Performance of services.

    We need the data you submit to supply you with the UXPin Service and fully enable you to take advantage of all the Site’s features hence the reason to process this information is to fulfil the contract and our legitimate interests such as performing our legal and contractual duties and commercial interest to provide you with a good service. We may also need this data to verify your identity to protect against fraud, comply with respective laws and to confirm your eligibility to use our products and services – minding in particular that UXPin Service is aimed solely for business purposes (as a B2B service).

  2. Account Maintenance.

    We may use the collected information for the purposes for which you provided the information including, for example, to create and maintain a Site account for you or to respond to a question that you e-mail to us. The collected information may also be used, whenever necessary, to help us better understand your ways of using the UXPin products and behaviour so that we may make decisions about how we manage your account, offer discounts and provide the features and functionality of the Site to you.

  3. Updates and Troubleshooting.

    We may also use the collected information to contact you regarding updates or modifications to the Site, to help troubleshoot problems, for data analysis, testing, research, statistical and survey purposes or to alert you to changes in our policies or agreements that may affect your use of the Site.

  4. Personalized Content and Enhancing UXPin Product.

    Based on personal characteristics or preferences, we may use the collected information to personalize the content that you and others see in order to allow you to participate in interactive features of our Service at your personal convenience. We may also analyze collected information relating to your use of the Site in order to help us improve the Site and develop and improve UXPin's other products and services, i.e. to help market and provide new products and services that you might find interesting.

  5. Promotional Offers and Other Design Related Communication.

    We may use the collected information to provide you with promotional materials, personalize advertisements and offers or information that we feel may be of interest to you, especially but not limited to design news, conferences, webinars, etc. or other projects that UXPin is engaged in.

    However, we will give you the ability to opt out of receiving such e-mails in accordance with applicable law. If you no longer wish to receive e-mail or other mail from us, please notify us by e-mail at hello@uxpin.com and include sufficient information for us to identify your account, including your name, e-mail address and the specifics of your request, or you can use the “unsubscribe” or “change your email preferences” link at the bottom of an e-mail message. However, after you unsubscribe to cease receiving e-mails, depending on the chosen setting or continuation of your subscription to the Service, we may still contact you via e-mail for administrative or informational purposes, including messages regarding the administration of your account (if you have one). We never provide your personally identifiable information to third parties for their own marketing purposes without your consent, which shall be voluntary – the absence of such consent shall in no way limit your ability to use the Service.

  6. Third-Party Web Analytics.

    UXPin may use third-party analytics providers and products to obtain, compile and analyze Information about how users are using and interacting with UXPin and/or the Services and about devices used. These analytics providers may use a variety of established or new tracking technologies or tools (including, without limitation, cookies, pixels, web beacons, HTTP cache, local shared objects and persistent identifiers) to recognize your computer or device and/or to collect or compile this information. We may use these information to improve your experience of using the UXPin Service and to improve the overall quality of our Service, as well for our own marketing purposes and practices such as to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you. We may also use this data to make suggestions and recommendations to you about UXPin services of features of Service or Site that may interest you as well as for other purposes described in sec. 3.1.-3.5. above. UXPin has no control over the technologies, tools or practices of the third parties that providing analytics products and services to UXPin.

    Third-party web analytics service providers we engage, may use cookies in order to provide analytics services for the Site to us. You can find them listed here.

  7. Legal grounds for data processing

    The legal grounds to process the information is mostly to provide you with the Services (fulfil the contract), enable you to use the Site and its features as well our legitimate commercial interests such as performing our legal and contractual duties (i.e. supplying you with UXPin services via the Site) and commercial interest to provide you with a good service and enable the marketing communication so that we can stay in touch. Therefore your data may be processed on more than one legal ground such as your explicit consent, contract fulfilment or our legitimate interest. Please note that in some cases we don’t need explicit consent to process the other data than those you submit to supply you with our services via the Site. We may also process your data on the grounds of our legitimate interest like to conduct and manage UXPin, to ensure our systems security. When we don’t process your data upon your consent or to supply you services via the Site (to fulfil contract) before we process such data we always consider and balance any positive or negative potential impact on you and your rights before we process your personal data for such legitimate interests and if the negatives would prevail – we would never process such data (unless we have your consent or are otherwise required or permitted by law).

    Therefore – please find the reasons and legal ground for processing your data listed below:

    1. when we use your information or third-party web analytics to provide the UXPin Service or functionalities of the Site, manage your account, for updates and troubleshooting or for personalizing the content we use information submitted by you to fulfil the contract, for our legitimate interest to provide you with a best quality service and market our products or design-related events and based on our legal obligations,
    2. when we use your information to protect against frauds such as information submitted by you and from third-party web analytics – we do it for our legitimate interest to develop and improve how we deal with unwanted situations such doubling accounts, using one account by many users and starting many free trial periods by single user,
    3. when we use submitted information and third-party web analytics to provide you personalized advertisements, promotional offers, other design related communication or to improve UXPin product, we do it do perform our obligation to provide you a newsletter or contents of the Site or on the grounds of our legitimate commercial interest to develop our products and services, prepare new offers for customers, to define types of customers for future services or functionalities and to fulfil our legal and contractual duties efficiently,
    4. when we use your information, device data or third-party web analytics to manage your account, for updates and troubleshooting and to keep UXPin services running we do it to fulfil the contract and for our legitimate interest – to provide you with a good service, to fulfil our legal and contractual duties efficiently.

Disclosure of information

We share and disclose the information we collect about you as follows:

  1. Third-Party Service Providers

    We use contractors and third-party service providers who may collaborate with us on development or maintenance of the Site or Service and such third-party contractors or service providers may obtain access to the information you provide, including personally identifiable information. The third-party contractors or service providers are required to protect this information and must not use the information for any purpose other than to carry out the services they are performing for us, in a way described in their privacy policies.

    As you can see we are really into transparency of data processing here at UXPin. Therefore, please find the categories of service providers we may share your data with:

    1. Payment services providers. Please note processing of payments will be subject to the terms, conditions and privacy policies of such third-party payment processor.
    2. Web analytics services providers – we may use cookies in order to provide analytics services for the Site to us. Please see the Cookie Policy for more information about usage
    3. E-mail services providers - we may disclose your e-mail address to third-party e-mail services providers for purposes of managing our e-mail communications with you.
    4. Advertising services providers - for instance, we may use third-party services to serve you ads across the web after you leave the Site. These are common advertising practices often called tracking or retargeting. As such, when you visit the Site, you may receive a cookie from a service provider so that these services can recognize your browser on third party websites for purposes of showing you an advertisement that we have selected. We may also learn more publicly available information on you from third-party service providers.
    5. Customer Support and general services providers - we use customer support platforms in connection with your submitted information to help you troubleshoot problems relating to UXPin, facilitate our communication via diverse means and other suppliers of general services like accountants, consultants, etc.
    6. Hosting and cloud computing services providers.

    The actual list of Third-Party Service Providers and their Privacy Policies is available here.

  2. Business Arrangements.

    We may disclose non-personally identifiable information to third-party partners in furtherance of our business arrangements with them, including without limitation to jointly offer a product or service to you or create interoperability between our products and services and the products and services of such partners.

  3. Legal or Contractual Requirement.

    We will use and disclose information where we, in good faith, believe that the law or legal process (such as a court order, search warrant, subpoena or other lawful requests by public authorities) requires us to do so, including to meet national security or law enforcement requirements. We will use and disclose information in other circumstances where we believe it is necessary to protect the rights or property of UXPin, our customers and/or third parties.

    We may also disclose the information enforce or apply the Terms of Service and/or any other agreements between you and us or to investigate potential breaches and to protect the rights, property or safety of UXPin, our customers or others.

  4. Affiliates. Reorganization.

    We may disclose this information to our affiliates for use as described in this Policy nevertheless such affiliates never determine the purposes and means of the processing of personal data but may solely supply auxiliary services to UXPin Inc. In the event of a merger, sale of capital stock or assets, reorganization, consolidation or similar transaction involving UXPin, the information we possess, including personally identifiable information, shall be transferred as a corporate asset to the acquiring entity, provided that such entity will continue to handle such information in accordance with this Policy.

    In any case, UXPin maintains contracts with the aforementioned affiliates and service providers, restricting their access, use and disclosure of personal data in compliance with our Data Privacy Framework obligations. UXPin may be liable if such parties fail to meet those obligations and we are responsible for the event giving rise to the damage.

Your rights, data security, changes to the policy & other matters

  1. You may be entitled to benefit from protection deriving from the applicable laws of State of California and the “GDPR” – The EU Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (General Data Protection Regulation). Therefore, notwithstanding the particular information pointed out particularly in the Overview above, please be advised as follows.

    Please note once again that UXPin Inc. shall be the administrator of any personal data that you may share with us or UXPin gathers when you use the Site. Please be informed that if you fail to provide that data when requested, we may not be able to supply you with our services via the Site. In this case, we may have to cancel your use of UXPin account but we will notify you if this is the case at the time.

    We shall cease to process your personal data after your subscription to use the Services elapses or is terminated. After your subscription to use the Services elapses or is terminated, we may only process your personal data as required for: i)calculation of the Service and submitting any possible claims for payments for the Service that may be due to us; ii)determinations regarding any forbidden or unlawful use of the Service; iii)fulfill any particular obligations or entitlements deriving from applicable laws; iv)marketing, promotion and market or consumer preference research or for business or Service development – in this last example – with your separate consent (unless such consent is withdrawn) or until you explicitly opt out, which you are entitled to do at any time.

    You can also decide on the collection and use of your data by UXPin. To the extent you decline to share certain information with us, we may not be able to provide some of the features and functionalities found on the Site. Please note that while changes to your profile information are reflected promptly in active customer databases, we may retain all of your information.

    For example, you can:

    • log into your account and view or amend your account information at any time.
    • decide whether you want to receive promotional material from UXPin by email, SMS, phone calls or postal mail.
    • control your data collected through cookies by adjusting your browser settings (see your browser Help for more information).

    The above tools do not provide access to and control of all personal data processed by UXPin. To access personal data processed by UXPin that is not accessible through the above tools you can always contact us at the address hello@uxpin.com.

    The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we’re providing you with the information in this Policy.

    The right of access. You have the right to obtain access to your personal data, so you’re aware and can check that we’re using your information in accordance with data protection law.

    The right to rectification. You are entitled to have your personal data corrected or amended if it is no longer inaccurate or incomplete or, as the case may be, collected in violation of the EU-US Data Privacy Framework.

    The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

    The right to restrict processing. You have rights to ‘block’ or suppress further use of your personal data. When processing is restricted, we can still store your personal data, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in the future.

    The right to data portability. You have rights to obtain and reuse your personal data for your own purposes across different services. This is not a general right and there are exceptions.

    The right to object to processing. You have the right to object to certain types of processing, and may change your preferences as described above.

    The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator (https://www.edpb.europa.eu/about-edpb/about-edpb/members_en);

    The right to withdraw consent. As noted above, if you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal information at any time.

    Former, current, or prospective corporate customer contacts have the right to exercise choice (opt-out) from our use of their GDPR Personal Data for direct marketing purposes. To exercise this right, please follow the instructions in any direct marketing message you may have received (e.g., click the provided opt-out link in the email message or send us an email or postal mail request to opt-out in accordance the instructions provided in the direct marketing message).

    Please contact us as specified below if you have any questions. In certain situations, we may be required to disclose GDPR personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

    Please contact us at hello@uxpin.com if you have any questions, wish to exercise your rights of access, or seek other assistance as described above.

  2. Security of information

    The information we collect about you is stored in limited access servers. We will maintain reasonable safeguards to protect the security of these servers and your personally identifiable information. We have implemented and maintained generally accepted industry standards in administrative, technical and physical measures to protect against unauthorized access, use, loss, alteration or destruction of your information.

    We take these measures in order to ensure that your information is treated securely and in accordance with this Policy. Please note, however, that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect your information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction or inadvertent disclosure of your information.

    In order to protect both your information and the information of others, we will suspend or terminate your access to the Site immediately, without notice, if we suspect that you are using the Site in any manner that violates applicable laws or this Policy.

    UXPin Inc. is responsible for the processing of your personal information that it receives, under the Data Privacy Framework, and subsequently transfers to a third party acting as an agent on its behalf. UXPin Inc. complies with the Data Privacy Framework for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

    Regarding the GDPR – please note that all data you transfer to us must be compliant with GDPR and your right to data portability (Article 20) is not applicable when the processing is based on your consent or when the processing is carried out by automated means. Therefore, please be aware that in some circumstances you might not be able to receive your data from us in the structured commonly used machine-readable format. Please find more information about rights applicable to the processing of personal data here at the official GDPR website of European Commission available here.

  3. Changes to this Policy

    Please note that this Policy may change from time to time. We will post any Policy changes on the Site and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Policy changes). We encourage you to review the Policy whenever you use our services or visit our Site to stay informed about our information practices and the ways you can help protect your privacy.

  4. Data Storage and Transfer

    Information we collect may be stored and processed in the United States or any other country in which UXPin or its affiliates, subsidiaries, or service providers maintain facilities. By using the Site and Service, you consent to any such transfer of information outside of your country.


You can contact us with any questions or concerns about this Policy by emailing us at hello@uxpin.com or by writing to us at the address indicated above.

  1. What Are Cookies.

    As is common practice with almost all professional websites the Site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the Sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies.

  2. How We Use Cookies.

    We use cookies for a variety of reasons detailed in Privacy Policy above and further detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to the Site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

  3. Disabling Cookies.

    You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the Site. Therefore it is recommended that you do not disable cookies.

  4. The Cookies We Set.

    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your Site preferences when logged out.

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

    The Site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

    The Site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

    In order to provide you with a great experience on the Site we provide the functionality to set your preferences for how the Site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

  5. Third Party Cookies.

    In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through the Site.

    The Site uses third-party analytics services for helping us to understand how you use the Site and ways that we can improve your experience. The actual list of Third-Party Service Providers and their privacy policies is available here. These third-party cookies may track things such as how long you spend on the Site and the pages that you visit so we can continue to produce engaging content and we can better understand how we can improve the Site for you. From time to time we test new features and make subtle changes to the way that the Site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the Site whilst ensuring we understand which optimisations our users appreciate the most.

    As we sell products it's important for us to understand statistics about how many of the visitors to our Site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

    We also engage third-party advertising services providers who use cookies to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

    In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

    We also use social media buttons and/or plugins on the Site that allow you to connect with your social network in various ways. For these to work the following social media Sites including; Facebook, Twitter, will set cookies through our Site which may be used to enhance your profile on their Site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

  6. More Information.

    Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our Site. However if you are still looking for more information, you can always contact us at: hello@uxpin.com.